Store Policies
At DoggieCarriers.com we want you to
have a pleasant shopping experience so if you have any question
before ordering, please contact
us. If you have a problem with your order please let
us know immediately.
Shipping Charges
We offer $5.99 Flat Rate Shipping on all orders up to $100 and
FREE SHIPPING on all orders over $100. To qualify
your order must ship Ground Service to an address in the contiguous
48 States. For Free Shipping the total merchandise ordered must
be over $100. No other shipping options or destinations qualify.
Residents of Alaska,
Hawaii and Puerto Rico
Please contact us for shipping options and rates.
Sales Tax
Doggiecarriers.com charges 8.25% sales tax on items shipped to
California.
International Orders
We have partnered with
Bongo International
for International Shipping.
Some products can be shipped directly from DoggieCarriers.com by US Priority Mail.
Please contact us before ordering if you have any questions.
Order Process &
Shipping Time
In order to offer a wide selection of merchandise, many of our
items are shipped from a number of different sources and items
are often shipped in separate packages via Federal Express, UPS
or the US Postal Service. Orders are normally shipped within 1
to 3 business days, unless otherwise noted on the product page.
When your order is ready to ship, delivery time is normally 7
to 14 business days. Some of our items are custom made at the
time of the order and may take 3-4 weeks for delivery. This will
be noted on the product page.
Expedited Orders
If you need your item in a hurry, please contact us before ordering
for expedited shipping charges.
Out Of Stock &
Back Ordered Items
We will contact you immediately if an item you order is back ordered
or out of stock. It’s also possible the item may no longer
be available. You can decide if you want to order a different
item or cancel.
Return Policy
We want you to be satisfied with your purchase, however if you
need to return your product you have 15 days from the date of
delivery to let us know. Contact us and let us know the reason
for the return and we will tell you how to proceed. The item must
be received unused and in its original condition with tags attached.
Items may be returned for a Refund or Store Credit. Items returned
without prior authorization will not be refunded.
Return Shipping
Charges
Shipping charges will not be refunded. The actual shipping and/or
handling charge we incur will be deducted from the refund. Any
free shipping received at the time of purchase and/or handling
charges will be deducted from your refund. Please note
that delivery and shipping charges on returns will be the responsibility
of the buyer.
Restocking Fee
All Sale Items will be subject to a 10% restocking fee.
Custom/Special
Orders
Special and/or custom orders cannot be returned, so please choose
the size and fabric carefully. If you need any assistance please
contact us prior to ordering.
Damaged Or Used
items
Returns are not accepted for damaged/used items,
unless damaged at time of delivery. If an item arrives damaged,
you must notify us within 48 hours of delivery.
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DoggieCarriers.com
